Reviews for: Knights Gaming Repair, LLC

5 / 5
I never got my part they sold out but were prompt to tell me and offer my money back. I let it go for about a week and when i asked for a refund it tood about three mins with no questions. If i need anymore parts would for sure try them again.

5 / 5
It was amazingly fast how I got what I ordered...Definitely a website I would suggest to repair systems!!

4 stars


4 stars


4 stars


4 stars


4 stars

4 / 5
they did exactly as advertised and i am thus far very happy with the quality of the job. i sent an xBox in for repair. It would have been nice to get an email saying that the received it and another saying that they have shipped it back.

By joe - Jan 26, 2010 - Google Checkout Reviews

5 / 5
Repaired our PS3 quickly and it works great. Thanks!

By Debora - Jan 20, 2010 - Google Checkout Reviews

4 / 5
very good system working again. they can fix thr deaded YLOD.

By Shopper - Dec 14, 2009 - Google Checkout Reviews

4 / 5
Service was good, my sent out YLoD PS3 came back good as new. Took just over a week total.
Only hiccup was a glitch in their records system, but it was all cleared up with a single call.

Better than Sony, since Sony doesn't guarantee they won't wipe your hard drive. Or just replace your system, which is bad if you have a backwards compatible PS3.

By J - Dec 13, 2009 - Google Checkout Reviews

5 / 5
Item arrived in a timely manner and works just as advertised.

By William - Dec 11, 2009 - Google Checkout Reviews

5 / 5
Excellent staff, excellent customer service, super fast shipping. Will definitely keep them in mind if I need PS3 or Xbox 360 services or parts in the future

By TopDog - Nov 30, 2009 - Google Checkout Reviews

4 / 5
the website for ordering was confusing. it seemed like it was a generic page for getting repair service. i would suggest updating the page so that if you order a part, it removes any data pertaining to service.

By Shopper - Nov 16, 2009 - Google Checkout Reviews

5 / 5
Handled my order professionally and shipped right away. Knowledgeable staff who helped diagnose my problem so that I ordered the correct part.

By Shopper - Nov 14, 2009 - Google Checkout Reviews

5 / 5
The desired item arrived as promised and in good order

By Shopper - Oct 28, 2009 - Google Checkout Reviews

All these reviews can be found here:

YouTube
http://www.youtube.com/watch?v=nJRwz7GcU04

MerchantCircle
http://www.merchantcircle.com/business/Knights.Gaming.Repair.LLC.801-931-0286/review/list

Google Reviews
http://maps.google.com/maps/place?hl=en&um=1&ie=UTF-8&q=knights+gaming+repair&fb=1&gl=us&hq=knights+gaming+repair&cid=512680776750870560

Superpages
http://www.superpages.com/bp/Salt-Lake-City-UT/Knights-Gaming-Repair-LLC-L2113122515.htm

Google Shopping.
http://www.google.com/products/seller?cmi=52378330861076480&q=knights+gaming+repair&hl=en&ei=K0z0S-qOKpOgjgSzwsgi&sa=X&ved=0CAgQlQgwADgA

Fast turnaround
KingGenji

They were able to fix the problem we had with our Wii, fast turnaround.

May 19, 2010 by KingGenji in Salt Lake City, UT
Knights Gaming Repair, LLC 5
Merchant Ratings Problem solved.
MrMindlink

PS3 LASER failure - Ordered a replacement LASER assembly from KGR. Part was received within three days of placing the order online. Followed KGR's instructional video on replacing the LASER assembly with no problems. Time spent replacing assembly... 10-15 minutes. Problem solved.

May 19, 2010 by MrMindlink in Salt Lake City, UT
Knights Gaming Repair, LLC 5
Merchant Ratings Saved money and time
bullotta

KGR repaired my PS3 laser just as advertised. I sent away by PS3 and it was returned within the timeframe. I saved $ over Sony repairs

May 19, 2010 by bullotta in Salt Lake City, UT
Knights Gaming Repair, LLC 5
Merchant Ratings saved
GermanSniper9

they saved my 1st gen. ps3 from the jaws of the YOLD
I was going to go threw Sony but sony was 50$ more and was a 50% chance i wasnt going to be my old ps3 back
Thanks so much!
Im playing FF13 and MW2 now :D thanks guys, if i ever run into someone who needs a console fixed ill send them your way

May 19, 2010 by GermanSniper9 in Salt Lake City, UT
Knights Gaming Repair, LLC 5
Merchant Ratings Speedy
Guest08337

good shippinmg speed and quick fixing on ps3

May 19, 2010 by Guest08337 in Salt Lake City, UT
Knights Gaming Repair, LLC 5
Merchant Ratings Awesome!
Guest04344

They were very helpful, extremely nice, and knowledgeable! Thanks you guys!

May 19, 2010 by Guest04344 in Salt Lake City, UT
Knights Gaming Repair, LLC 5
Merchant Ratings Thanx K.G.R.
Valan

I just got my X-Box back from these kool kat's, and it works like a charm! It cost me $70.00 for repairing a fried GPU and a high powered fan. The 'ol boy even did some modifications and upgrades for free...yes you heard right, FREE. This meant a lot to me as I have been unemployed for over a year, and it was all the money I could muster to have the repairs done. I highly recommend this establishment for any and all gaming need's. They had X-Box 360 controllers for $20.00 that retail for $50.00. I don't need one now but when I do I'll be back. There is a certain kind of computer geek charm to the joint I found fun...well as fun as getting your console fixed could be anyway.The were pleasant and professional about the whole process. I got my console back within the 72 hour time they quoted me just like the website states. Apparently for an additional twenty bones they will get it to you within a couple hour's. So if time is of the essence, there is that option available. Thanx K.G.R.

May 19, 2010 by Valan in Salt Lake City, UT
Knights Gaming Repair, LLC 5
Merchant Ratings Good Service‎‎
LayneRuskin

May 15, 2010 I had a Sony PS3 which would no longer read discs. After calling Sony, their technician advised me that the laser was most likely the cause. As the unit was out of warranty, I looked around and found Knights Gaming Repair. I spoke personally with Dustin, the owner, on the telephone and he was very polite and courteous. I ordered the replacement laser and Dustin's instructional video and they arrived within two days. I called Dustin a few times during my repair--with a few specific technical questions--and he always took the time to answer me. In the end, the laser wasn't the problem, rather the controller card. At this point, I found out that my Sony warranty had been "doubled," as I had purchased it on a credit card that offered this protection. I disassembled the new laser and shipped it back to Dustin and he promptly gave me a full refund and let me keep his instructional video at no charge. This kind of excellent service was highly appreciated by and me and in doing a

May 19, 2010 by LayneRuskin in Salt Lake City, UT
Knights Gaming Repair, LLC 4
Merchant Ratings Satisfied‎‎
sperry3201

Sometimes how one recovers from a problem is very important in the final analysis. After my concerns were addressed by Dustin Knight, the business flow went well. I am satisfied even though at first it seemed hard to get the ball rollling. As a point of concern, the website implies flat rate for repairing products--no mention is made of parts costs until later in the evolution. Srongly recommend this be corrected and clearly defined. "The best surprise is no surprise."‎

May 19, 2010 by sperry3201 in Salt Lake City, UT
Knights Gaming Repair, LLC 5
Merchant Ratings Great Shop
clayboygotband

I had my xbox 360's dvd drive replaced with a benq one. Cost me $25. It took about 10 minutes, and I was on my way. Great shop to do business with.‎

May 19, 2010 by clayboygotband in Salt Lake City, UT

1. Website is good.
2. Service is bad.
3. Quality is bad.
*** Caution: BBB rating = F for a reason ***
Don't get burned like the majority of us were.
Dustin talked good but KGR's actions were poor quality service. He never gave me the refund he promised for not fixing the BlueRay AND I had to pay $135 to get it fixed right elsewhere.

Never, Never, Never use knights gaming repair. They lie, have a prearranged set of answers to give you so they dont have to give you a refund when they screw up your unit or lose it.They lie about repairs that they claim to have preformed on your equipment and try to lay blame on shippers. any one that has had a bad experience with them needs to file a formal complant with The state attorney generals office. it is free, you can do it online, they will go after these rip offs.They are outright stealing and commiting on line fraud.

CONTINUED - THAT GOT A RESPONSE FROM THEM - THEN THEY CALLED ME. DUSTIN - THAT GOOD FOR NOTHING CALLED AND TOLD ME THAT THEY COULD NOT FIND MY PS3 AND THAT WAS MY FAULT FOR NOT USING FED-EX EVEN THOUGH SOMEONE IN THAT BOGUS COMPANY SIGNED FOR MY PS3 VIA THE US POSTAL SERVICE. THEN HE PLACED ME ON HOLD FOR NEAR AN HOUR. THEN A NEW GUY THAT CLAIMED TO BE A MANAGER GOT ON THE PHONE AND APOLOGIZED FOR DUSTINS BEHAVIOR AND SAID THAT THEY MIRACULOUSLY FOUND MY PS3!!!! THIS UNKNOWN MANAGER TOLD ME HE WAS PERSONALLY GOING TO FIX MY PS3 THEN CALL ME WHEN HE HAD IT READY TO MAIL OUT AND THAT HE WAS ALSO GOING TO PAY FOR RUSH DELIVERY. I NEVER HEARD FROM THEM AGAIN.
I RECEIVED MY PS3 BACK AND PLAYED IT FOR ABOUT 20 MINUTES AND IT DIED - NO VIDEO - WHICH WAS NOT BROKEN PRIOR TO SENDING IT TO KNIGHTS GAMING REPAIR AND THE YELLOW LIGHT CAME BACK EVEN THOUGH I PAID $208.45 FOR SUPPOSED REBALLING AND FIXING THE YOL - YEAH RIGHT THEY DID NOTHING BUT PUT ONE OF THEIR GAY KNIGHT GAMING WARRANTY STICKERS ON THE SIDE OF MY PS3 COVER AND THREW BACK IN A BOX AND MAILED IT BACK TO ME.
I THEN CALLED ONCE AGAIN, GUESS WHO ANSWERED GOOD OLD DUSTIN. HE WAS VULGAR AND DISRESPECTFUL TOWARDS ME. FIRST HE SAID HE WOULD GIVE ME A TOTAL REFUND, THEN HE SAID IT WOULD TAKE 40 DAYS FOR THE REFUND TO PROCESS THEN HE SAID HE HAD TO TAKE OUT $35.00 HANDLING FEE, I SAID FOR WHAT BECAUSE YOU HAD MY PS3 FOR OVER A MONTH YOU GET TO KEEP $35.00 OF MY MONEY YET YOU CLAIM TO FIX SYSTEMS WITHIN 48-72 HOURS WHICH WAS NOT THE CASE ON MY SYSTEM. THEN DUSTIN SAID HE WOULD NOT GIVE ME A REFUND UNLESS I GAVE HIM MY PS3 - NOW WHY SHOULD I PAY FOR SHIPPING ONCE AGAIN AND HAVE TO GIVE THEM MY PS3 IN ORDER TO GET A REFUND ON AN ITEM THAT THEY GIVE A 2 YEAR WARRANTY ON?????

AVOID THESE SCAMMERS AT ALL COSTS!!!!!!!!! I sent my ps3 to them after paying them $208.00 instant payment via credit card payment on the web. They had to sign for the PS3 I sent it with delivery confirmation. Once I checked with the postal service to see that they had in fact signed for the ps3 I started calling and emailing them everyday because it STATES on their BOgus website that they will call you once they receive your system - BULLSH%T!!!! After 14 days of calling and emailing with no response I called and threatened to go to the BETTER BUSINESS BUREAU - THAT

AVOID THESE SCAMMERS AT ALL COSTS!!!!!!!!! I sent my ps3 to them after paying them $208.00 instant payment via credit card payment on the web. They had to sign for the PS3 I sent it with delivery confirmation. Once I checked with the postal service to see that they had in fact signed for the ps3 I started calling and emailing them everyday because it STATES on their BOgus website that they will call you once they receive your system - BULLSH%T!!!! After 14 days of calling and emailing with no response I called and threatened to go to the BETTER BUSINESS BUREAU - THAT

Absolute RIP OFF!! I wish I had read the volumes of bad reviews about this company before getting ripped off myself. I sent in my PS3 due to the YLOD, when I get it back I opened the box plugged it in and I suddenly have a fan issue I didn't have before. Their solution was to send it back since it was in warranty. Angrily I paid an additional $25 to ship the console back to them so they can "fix" it. I receive it again and once again I take it out of the box plug it in, turn it on and again I have a fan issue and it shuts down. Of course their solution is to send it back but what do they say about the definition of madness? Doing the same thing over and over and expecting a different result. I suggested a full refund and I sent it back since they sent it broken to me twice. This was not an option and on top of it they have the gall to keep $35 of my $80 refund for some nonesense mentioned in the agreement. DO NOT SEND YOUR EQUIPMENT TO THESE KNUCKLEHEADS!!! BTW I too was given the "it must have been damaged in shipping" line from them. Also that I probably have a tempermental machine. What am I 6 years old? Hopefully people will stop sending their equipment to these guys and they go out of business.

horrible. First, I sent them my ps3 with its shell in mint condition and got it back scratched to all hell. Second, my bluray drive came back without the laser. Before I sent it to them, I was at least able to play harddrive games and demos on my ps3. When it got back, I tried to play demos, even installing a new one, and no dice. I had my ps3 opened by a tech friend and they said that the control board had been replaced for a non-working one. I know this because prior to sending it i made them identifiable to myself( and took down the serial number). Control board came back with no marks, a different serial number, and no evidence of the work they were supposedly going to do. They said they were going to send the unit back as-is, and they ended up sending it back in worse shape.IF you want to have your PS3 returned in worse condition than the one it came in, then by all means send it to these guys.

This place is horrible. I sent in my PS3 with a broken blu-ray lens with a check payable to them. I waited for nearly 3 weeks for the PS3 to get repaired (they "guaranteed" repair within 12-78 hours of receipt), they never cashed the check. Finally they sent my PS3 back saying work order completed job done all that. I turn my PS3 on, not only does it still not read discs, now it won't eject them either! I called and they said it must have been damaged during shipping but they are showing work done and paid for. OK that's fine if it's true, but these shady people absolutedly refused to pay to have it shipped back to them, and when I told them they never cashed my check, that became the only thing they were concerned with. They ended up telling me they were very busy and refused to say that they wouldn't cash my check if found. The girl I spoke to was named Chelsea and was very rude. BEWARE of Knights Gaming Repair!!!

Bad communication. Just quit chating with you when they get frustrated and cant answer your questions. Very unproffessional. They dont check items in as they come and wont look to see if yours got there or not. They dont keep customers informed of anything, they dont know whos boxes they have or dont have let alone when or if youll ever see it again. They wont commit to anything and just hang up or lie. Really dont use, the price diff isnt worth the childish crap run around. I think my xbox 360 is gone forever!

Nicely laid out! I would have brightened up the color shades a bit though. Please rate the site I designed too! www.getngo.ca